Shipping policy
SHIPPING POLICY
Last updated: September 14, 2026
At Aurelia Maison, we carefully prepare every order to ensure that your fragrance and home fragrance products arrive safely and in excellent condition.
1. ORDER PROCESSING
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, promotions, or holidays, processing may take slightly longer. If there is a significant delay, we will do our best to notify you.
2. SHIPPING WITHIN THE UNITED STATES
We currently ship orders to addresses within the United States.
Estimated delivery time:
• Standard Shipping: 10–712business days
• Order Processing: 3–5business days
Estimated delivery times are not guaranteed and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
3. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on the delivery address and the shipping method available for your order.
From time to time, Aurelia Maison may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website or at checkout.
4. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow up to 48 hours for tracking information to become active after the shipping confirmation has been issued.
5. DELIVERY ADDRESS
Please make sure that your shipping address is complete and accurate before completing your purchase.
Aurelia Maison is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
support@aureliamaison.co
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
6. LOST, DAMAGED, OR STOLEN PACKAGES
If your package appears to be lost or has not been delivered within the expected delivery period, please contact us at support@aureliamaison.co.
If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged package and products.
For packages marked as delivered by the carrier but not received, customers should first check with household members, neighbors, and the delivery location. We may also assist in contacting the carrier to investigate the delivery.
Aurelia Maison cannot guarantee replacement or refund for packages confirmed by the carrier as delivered but subsequently reported as missing or stolen.
7. FRAGRANCE SHIPPING RESTRICTIONS
Certain fragrance products may be subject to transportation restrictions because they contain alcohol or other ingredients regulated by carriers.
Shipping availability may therefore vary depending on the destination and applicable carrier regulations.
If we are unable to ship an order to a particular destination due to transportation restrictions, we will contact the customer and provide an appropriate solution, including a refund where applicable.
8. INTERNATIONAL SHIPPING
International shipping may become available for selected destinations in the future.
Shipping availability, delivery times, shipping fees, customs requirements, duties, and taxes may vary depending on the destination country.
Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
9. CONTACT US
If you have any questions regarding your order or shipment, please contact us:
Email: support@aureliamaison.co
Aurelia Maison
Luxury Fragrance & Home Lifestyle